4 essays
Client relationships rarely fail at the difficult conversation. They drift in the weeks before — through tone shifts, executive silence, and signals nobody had a system to read. The case for distinguishing drift from inflection, and what it takes to see them as a system.
Most organizations don't have an AI problem — they have an Intelligence Substrate problem. The architectural foundation AI needs to turn insight into action: identity, memory, reasoning, and action.
Most AI failures aren't technology problems — they're leadership design problems. The case for redesigning the operating model around AI: the AI Overload Loop, Work System Debt, and what it really takes to turn insight into action.
Knowledge management has failed for 30 years because we mistook storage for intelligence. AI changes the architecture — from retrieval to inference, from documenting what we know to reasoning across what we observe. The case for AI for Learning, not just AI for Doing.