2 essays
Client relationships rarely fail at the difficult conversation. They drift in the weeks before — through tone shifts, executive silence, and signals nobody had a system to read. The case for distinguishing drift from inflection, and what it takes to see them as a system.
Most AI failures aren't technology problems — they're leadership design problems. The case for redesigning the operating model around AI: the AI Overload Loop, Work System Debt, and what it really takes to turn insight into action.